1  What does "SET-UP Fee" mean in the order form?

The set-up fee is the total cost of all resources consumed in the production of the product. Costs are divided into three categories: direct material costs, direct labor costs and manufacturing costs. In small business orders, we are one of the frustrating challenges in small batch production.

At Buttoncare, the mass production of each order ranges from 20K to millions pieces, and more quantity equals more revenue. On the contrary, when the income from small business orders cannot pay for variable production costs, we will choose to implement mass production. In this case, when we produce a small amount of goods, we will lose a lot of order revenue compared to no profit at all.

We developed this non-profit project, so small business owners can order a small amount of customized merchandise at the manufacturer's cost throughout the support process. However, reducing production will only increase our losses. In the long run, SME orders that are in a loss state must decide to temporarily close. Our production department will not be able to achieve the company's main goals, so it is necessary to balance costs and costs, especially for small-volume products (required to order from SME customers).

2  I might not able to meet repeated minimum order quantity. How can I do?

Suppose you're not sure the repeated order status, you may consider an increase in first time order quantity.

3  Why is a Minimum Order Quantity required for repeated orders?

The minimum order quantity (MOQ) is the minimum set quantity we are willing to produce. "Standard" MOQ requires 14.4 K - 20K sets; "Small Business" moq. only requires half of the standard order quantity. This is why we are committed to optimizing batch sizes for all SME customers.

Please refer to the repeat order MOQ of the following product categories:-

• Snap Fasteners / Jean Buttons / Metal Buttons : 7200 pcs.
• Rivets : 10,000 pcs.
• Eyelets Grommets : 7200 or 10000 pcs. which depends on the diameter
• Enamel Coating :  5000 or 10000 pcs. which depends on the items.

In fact, the quantity we manufacture each time, especially the quantity of small and medium light orders. We will go through the product development process and devote a lot of time and money to workers, production and tools. We must also complete the process of making a single prototype, and so on. This is a long and intense process.

Large order quantity is the main focus of all metal hardware manufacturers. The production line cannot fully accept lower productivity. Due to the increase in annual costs and other factors, low productivity will never be considered valuable. Therefore, a balance is maintained between required production costs and customer expectations. The minimum order quantity for SME orders is mandatory.

4  How long does your company keep a mold of my logo?

We will keep proper records and original logo molds within one year from the date of receipt of the goods. If there are no repeat orders during the one-year observation period; the mold will be removed. Instead, it will be automatically extended for one year until the status is interrupted, and we will eventually clear your logo mold. Please note that we will not send you emails about expiration notifications.

5  Can I use the same logo to apply other types of item?

One size of logo can be used one item only. It cannot mix with each other items because the other product diameters and the paste area are not the same size and shape, so, if you would like to use the same logos in other items, you will need to pay the new logo fee. The "Tooling" fee has already contained a logo charge.

6  Can I request a sample?

More than 90% of our samples are related to customized logos, and part of the logo product also involves registration issues. According to the trademark law and copyright law of "Hong Kong Intellectual Property", all logo requirements will no longer be provided after July 2012.

7  What does it mean by "Vector" Logo on upload file section?

Vector graphics are based on vectors has a definite position on the x- and y-axes of the work plane and determines the direction of the path; each path may be assigned such values as stroke color, shape, curve, thickness, and fill. If you are not sure what is a vector, you can use search engine to find "Vector Logo" .

We request you to provide a very basic artwork in black and white color. It is not necessary to be able to draw many color, or 2D / 3D formats. If you can't make a logo artwork, you will need a skilled graphic designer who specializes in the type of graphic design that needs to be done.

8  What does “As Low As” mean in reference to pricing?

The product pages will display 'As low as' to show the lowest price of the each bundled options. In our website system on Buttoncare, the price of the bundled items was calculated prior to the custom options of the lowest figure.

Our bundled product price in the product page, the system according to the cumulative total of the products the default had chosen. When it comes to lower price changes, The default system behavior is to calculate everything according to it’s base lower price. So, you’ve seen a product page with a base price of "As low as", it is a reference price only rather than an actual amount.

9  How do I pay for an order?

You can choose either Paypal or Bank Wire send a USD Payment outside Hong Kong. We offer two convenient ways to send payment for us. Choose one of the following options to help you decide which is the best for your needs:


• SUBMIT A PAYMENT VIA PAYPAL

PayPal is an international e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks, credit card and money orders.

If you have not a valid Paypal account, please visit http://www.paypal.com

To pay online through Paypal transfer money to us, we will be added the processing fee 8% on your total amount. The fee to be shown on the checkout page.


• SUBMIT A PAYMENT VIA BANK WIRE

If you are not in Hong Kong or only maintain an overseas bank account, we may accept payment by Bank Wire (Telegraphic Transfer).

You may save 8% processing fee if you would like to use wire transfer as a method of payment – Order value over US$1500.00. For security reasons, our bank account detail is not displayed on this blog. Please contact us for the necessary banking information to initiate this form of transaction.

There will be a bank processing fee and other agent bank charges imposed when you make a Bank Wire (Telegraphic Transfer). To ensure that the full amount of order is remitted to us, please instruct your bank that “Telegraphic Transfer / other agent bank charges to be borne by the applicant” instead of the beneficiary. Otherwise, the amount remitted may not be sufficient to cover your order amount. Enforcement actions may be taken to recover any outstanding payment.

Depending on the country and the agent bank used, payment might be received by us within 3 – 14 working days. Your payment will be replied within 3 working days once we have received the payment.

For prompt updating of your payment information and quick arrange the production. After you have sent payment, please kindly write us with these details:

1. Date payment was sent;
2. Originating bank account payment was sent from;
3. Name of the account that payment was sent from;

Or you may directly email the bank notes copy to us

Please bank wire a payment within 3 working days after getting the order confirmation. If expired, the transaction to be voided. Renew an order will be charged the processing fee 3% on the total amount.

10  How can I make a exchange or refund?

As a customer you are responsible for understanding this upon purchasing any item at Buttoncare.

Since we are offering tangible irrevocable custom-made goods, we do not issue refunds once the order is accomplished and the product is sent. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund or exchange on the following reasons:

• Non-approval of the product : due to some mailing issues of your e-mail provider might not receive a delivery e-mail from us. Claims for non-approval must be submitted to our department in writing within 2 days from the approve logo sketch processing. Otherwise the product will be considered acceptable;

• Major Defects : although all the products are thoroughly tested before shipping, unexpected problems may occur. Such issues must be submitted for our Technical Team’s approval. If occurs, customers may choice replacement of the product of the same, or around the same value can be offered.

• Product not-as-described : such issues should be reported to us within 3 days from the goods received date of the shipping. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party products (Parts, Accessories, Clothing & Materials of Liquid & Solid etc) other than those which are specified as compatible in a description available on the each product. We don’t guarantee that our products are fully compatible with any third-party products and we do not provide support for third-party technical.

Requests for a refund are accepted within 24 hours before approving the logo sketches. You should accompany this request with detailed and grounded reasons why you apply for a refund.

Note that we do not accept refunds on final goods unless the item you received is major defective upon our confirmation. Please contact us first with your order number, details of the product, image of the part of defect and your order invoice within 14 days you received the goods. We will get back to you if the item is eligible for return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will get back to you if the item is eligible for return.

*Please make sure your request does not contradict our above Terms & Conditions.

We are always eager to assist you and deliver highly professional support in a timely manner. Please contact us if any question.