BUTTONCARE - Welcome
 
 
 
Technical Support
 
               
  Buttoncare Express Technical Overview            
  Buttoncare Express Technical service provides advance technical knowledgebase, telephone technical support, and the equipment covered by your service contract. As simplified and virtually seamless experienced every time. And achieve it across multiple touch points – phone, fax, online with our service suite for solutions.  It all begins with our contact solution.  
       
 
Technical support & consulting service   customer  
    This is a simple solution that integrates the phone, the Web, e-mail and fax so that customer can easily interact with our customers the way they prefer. If telephone support is requested, and a technical engineer is not immediately available.  
     
   

When you call, please have the following information ready:

  • Master Contract number and/or authorized caller name
  • Name and address of the company where the product is located
  • Description of the problem
  • Complete error message
 

7x5 Service Contracts
For 7x5 service contracts you may call for assistance from 10:00 - 16:00, Hong Kong time, Monday - Friday, excluding public holidays.

  
     
     
 
Fastening Machine Hardware Replacement  
    When manufacturer brought or hire our Fully Automatic Machine. Request an advance hardware replacement by calling our Buttoncare support telephone number to open a case. When you need advance hardware replacement, you will be given an estimated arrival time for your replacement product and a return material authorization (RMA) number.  
     
   

Returning Your Defective Parts to BUTTONCARE
Return shipping instructions will be included in the box containing your advance hardware replacement.

Defective parts must be returned to BUTTONCARE within 15 calendar days after you receive the replacement product.

When you call, please have the following information ready:

  • Master Contract number
  • Name and address of the company where the product is located
  • Product part number, version, and serial number
  • Description of the problem
  • Complete error message
 
 

7x5 Service Contracts
For 7x5 service contracts you may call for assistance from 10:00 - 16:00, Hong Kong time, Monday - Friday, excluding public holidays. Requests for Next-Business-Day hardware delivery must be received by 15:00 Hong Kong time, in China & China, Hong Kong.

  
             
   

 

        
 
A visit of On-Site periodically per year      
    Be a BUTTONCARE Garment Manufacturers' customer, We shall have a reasonable time a visit of customer designate garment manufacturers in China & Asia region On-Site periodically.