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| How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about "Homeuser" purchase guildline, you will know more the basic procedure. |
| WHAT IS MOQ? |  |
MOQ (Minimum Order Quantity) range is equally from 7,200 to 10,000 per size/color depend on product type. If your order quantity below our MOQ, you might buy our avaliable stock or special items in Online Shop. |
| ONLINE SHOP | |
The Buttoncare online shop is a new development program in this year. Because we are the manufacturer and not a general shopper, so, the aim of service is provided to small quantity for any customers could not meet our MOQ. However, If you cannot find any similar or your favor product in our corporation website, you may send email to our sales representative. Or you may directly buy it from our shop, Please click here to link our Shop. |
| SAMPLING | |
Beside of commerical or meet MOQ range customers, we are sorry that we shall not send the free sample to you. If you would like to request the sample, we will require you to pay the sampling and shipping fee simultaneously by Paypal transactional email. |
| ORDER CONFIRMATION | |
When you agree the terms of the product and detail. We will email the Order Confirmation Letter to you. Please note you need to review the content carefully as well as sign back within 24 hours returned by Fax or Email. (The Order Confirmation will not issue under quantity 720 sets) |
| SHIPPING | |
Generally, we shall use Speedpost or Registered Airmail depend on your choice when you purchasing in our shop. All Shipping fee will be adviced after you selecting the products in our shop. > For Speedpost - Shipping lead time around 7 days. > For Registered Airmail - Shipping lead time around 1 week to 3 weeks. Above delivery days is a estimated shipping schedule, the status will depend on your local customs and post office finally. |
All goods we will deliver from our factory in China to Hong Kong weekly. Please note if you place the order date is on or before Friday weekly, we can deliver the goods to you on next business week of Monday. This arrangment only suitable for avaliable stock only. If it is a custom made order, we will advice the other delivery day to you. All the registered tracking number will be provided after delivering from Hong Kong. |
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| PAYMENT | |
All transactional currency is American Dollar (USD) and we are only accept the way of payment by Paypal. If you use the Credit Card to make a payment through Paypal, it need verify from Paypal, the working days about 7 - 10. After Payapl verifying and release the payment, the goods will be delivered to you. |
| RIGHT OF RETURNS | |
Your satisfaction is our goal. You have an unconditional right of return; beyond this, there is no further cancellation of order. You have the right to return all defective articles ordered within 3 days of delivery. Before you returned, please send the picture of defective goods and details to our representative and keep a receipt of the postal transaction for possible reference. |
| CONTACT US | |
If you have any inquiry, you may email to our Small Business Center, sbc@buttoncare.com, we shall be reply to you within 24 – 48 hours. Please note if your email address is a free email account such as Yahoo, Hotmail or Netscape... etc. Most of these email server maybe stored our email to your SPAM folder, please kindly time-to-time check it . Or if you want to have instant response, you may through MSN messenger to add us our name, buttoncare@hotmail.com to chat with us. |
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Our Working Hours | |
| Monday - Friday, 9:00 - 5:00. HongKong Time (GMT+8) | ||
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| All products & services are subject to the terms and conditions of the agreement. Please pay attention from time to time to the General Terms and Conditions in forces from our company. | ||
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