EXCHANGE AND REFUND
As a customer you are responsible for understanding this upon purchasing any item at our company.
Since we are offering tangible irrevocable custom-made goods, we do not issue refunds once the order is accomplished and the product is sent. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund or exchange on the following reasons:
Non-approval of the product : due to some mailing issues of your e-mail provider might not receive a delivery e-mail from us. Claims for non-approval must be submitted to our department in writing within 2 days from the approve logo sketch processing. Otherwise the product will be considered acceptable;
Major Defects : although all the products are thoroughly tested before shipping, unexpected problems may occur. Such issues must be submitted for our Technical Team’s approval. If occurs, customers may choice replacement of the product of the same, or around the same value can be offered.
Product not-as-described : such issues should be reported to us within 3 days from the goods received date of the shipping. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party products (Parts, Accessories, Clothing & Materials of Liquid & Solid etc) other than those which are specified as compatible in a description available on the each product. We don’t guarantee that our products are fully compatible with any third-party products and we do not provide support for third-party technicals.
Requests for a refund are accepted within 24 hours before approving the logo sketches. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions. A refund is issued to you upon receipt of a Waiver of Copyright signed by you.
We are always eager to assist you and deliver highly professional support in a timely manner. Please contact us if any question:
Livehelp : click here Email : click here